Privacy Policy

Suncovia LLC

Last Updated: November 5, 2026

Suncovia LLC (“Suncovia,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, https://suncovia.com, contact us, request information, or use our services.

Suncovia LLC provides solar energy systems, heat pumps, HVAC solutions, and other home improvement and energy-related services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when filling out a form, requesting an estimate, scheduling an appointment, contacting our team, or using our services.

This information may include:

• First and last name
• Email address
• Phone number
• Mailing and property address
• Information about your home or property
• Services you’re interested in
• Appointment and service information
• Communications and inquiries submitted to our team
• Other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website interactions
• Referral sources
• Cookies and similar tracking technologies

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We use the information we collect to operate our business, respond to customer requests, and provide our services.

This may include:

• Responding to inquiries and requests for information
• Providing estimates and consultations
• Scheduling and confirming appointments
• Communicating about solar, heat pump, HVAC, and other home improvement services
• Providing installation, maintenance, and service updates
• Answering questions and providing customer support
• Sending marketing messages when appropriate consent has been obtained
• Improving our website, products, and customer experience
• Analyzing website traffic and advertising performance
• Maintaining business records
• Protecting against fraud and unauthorized activity
• Complying with applicable laws and regulations

We only send marketing text messages to individuals who have provided the required consent.

3. Text Message (SMS) Communications

Suncovia LLC offers text messaging to help customers stay informed and connected with our team.

When you choose to receive text messages from us, we may send communications related to:

• Responses to your inquiries
• Appointment confirmations and reminders
• Consultation and service scheduling
• Installation and project updates
• Customer support
• Solar energy products and services
• Heat pumps and HVAC solutions
• Special offers, promotions, and other marketing communications when you have specifically opted in

The types of messages you receive depend on the consent you provide.

SMS Consent

We obtain consent before sending text messages where required.

Customers may opt in through website forms, landing pages, or other approved consent methods that clearly explain the types of messages they are agreeing to receive.

Providing a phone number alone does not automatically authorize us to send marketing text messages.

Consent to receive marketing messages is optional and is not a condition of purchasing products or services from Suncovia LLC.

Message Frequency and Charges

Message frequency may vary depending on your inquiries, appointments, service activity, and communication preferences.

Message and data rates may apply depending on your mobile carrier and service plan.

Opting Out

You can stop receiving text messages from Suncovia LLC at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

You may also contact our team to update your communication preferences or request removal from our messaging lists.

SMS Privacy and Data Sharing

We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in information, or SMS consent data to third parties or affiliates for their marketing or promotional purposes.

We may share information with trusted service providers who help us operate our communication systems and deliver messages on our behalf. These providers are permitted to use the information only to perform services for Suncovia LLC and must protect the information appropriately.

SMS consent information will not be shared with third parties or affiliates for their independent marketing purposes.

4. Email Communications

We may contact you by email to respond to inquiries, provide service-related information, confirm appointments, and share business updates.

Where permitted by applicable law and your communication preferences, we may also send information about our products, services, and promotions.

You may unsubscribe from marketing emails using the unsubscribe instructions included in those messages or by contacting us directly.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, understand visitor activity, and measure the effectiveness of our marketing.

Cookies may help us:

• Analyze website traffic
• Understand how visitors interact with our website
• Remember preferences
• Improve website performance
• Measure advertising effectiveness
• Recognize returning visitors

Most browsers allow you to control or disable cookies through their settings. Disabling certain cookies may affect website functionality.

We may use Google Analytics to understand website traffic and usage patterns.

You can learn more about Google Analytics opt-out options at:

https://tools.google.com/dlpage/gaoptout/

We may also use other analytics and advertising technologies, as disclosed through our website’s applicable privacy and cookie notices.

6. How We Share Information

We do not sell your personal information for third-party mass email marketing.

We may share certain information with service providers who assist us in operating our business, including providers supporting:

• Customer relationship management
• Appointment scheduling
• Communication services
• Website hosting
• Analytics
• Customer support
• Installation and service operations

Service providers are expected to handle personal information in accordance with applicable privacy and security requirements.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful government requests
• Protect our business, customers, and employees
• Prevent fraud or unauthorized activity
• Enforce our agreements and policies

Mobile information and SMS opt-in consent data are excluded from sharing with third parties or affiliates for their marketing or promotional purposes.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include secure systems, access restrictions, and encryption where appropriate.

Access to personal information is limited to authorized employees and service providers who need that information to perform their responsibilities.

While we work to protect your information, no website, electronic storage system, or method of online transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill the purposes described in this Privacy Policy, and comply with applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

9. Your Privacy Rights and Choices

You may contact us to request:

• Access to personal information we maintain about you
• Correction of inaccurate information
• Updates to your contact details
• Deletion of personal information, subject to applicable legal requirements
• Changes to your communication preferences
• Removal from marketing communications

You may opt out of marketing text messages by replying STOP and unsubscribe from marketing emails using the instructions provided in those emails.

We will review and respond to privacy requests in accordance with applicable laws.

10. Third-Party Websites

Our website may contain links to websites operated by third parties.

Suncovia LLC is not responsible for the content, security, or privacy practices of those websites.

We encourage visitors to review the privacy policies of any third-party website before providing personal information.

11. Surveys and Promotions

From time to time, we may offer surveys, contests, or promotional opportunities.

Participation is voluntary.

If you choose to participate, we may collect information such as your name, email address, mailing address, or other details needed to administer the promotion.

We use this information for the purposes disclosed when it is collected.

12. Children’s Privacy

Our website and services are generally intended for adults and homeowners seeking information about our products and services.

We do not knowingly collect personal information from children under the age of 13 through our website.

If we become aware that we have collected such information without legally required authorization, we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal obligations.

When changes are made, the updated policy will be posted on our website with a revised effective date.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.

14. Contact Information

If you have questions about this Privacy Policy, would like to update your personal information, or want to change your communication preferences, please contact us.

Suncovia LLC

51 Hillside Ave
Bangor, ME 04401

Phone: (877) 786-2684

Email: info@suncovia.com

Website: https://suncovia.com